Delivery Policy

WHICH LOCATIONS DO YOU DELIVER TO?
We deliver all location in Singapore.

WHAT ARE YOUR DELIVERY TIMES?
Packages are delivered between 09:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

HOW IS THE DELIVERY TIME CALCULATED?
Estimated delivery time will be 3 to 5 Working days

Please note that Ojoy is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

DO YOU OFFER FREE SHIPPING?
Yes, we do. All orders were delivered free .

IS IT NECESSARY FOR ME TO PROVIDE IDENTIFICATION WHEN I RECEIVE THE PACKAGE?
No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.

WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?
All Ojoy packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

If you find that the product in the box is tampered or missing when you open the package, please contact Ojoy Customer Service at Toll Free: 800-492-2453 within 24 hours of receiving the shipment.

CAN I MODIFY MY DELIVERY ADDRESS?
Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

WHAT CAN I DO IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?
Please contact our delivery partners or Ojoy customer service to get help on such issues.

HOW WILL I GET MY TRANSACTION CHARGE SLIP AFTER COMPLETION OF PAYMENT?
There will be no print out of your charge slip. However the digital charge slip is sent to you over email at the end of the transaction.